These Guidelines apply to all activity on the Platform, including: communications through the Platform’s messaging system; reviews and ratings submitted for Patrons and Providers; profile content, photos, and business descriptions; job requests, quotes, and booking activities; and conduct during and after service appointments.
These Guidelines also apply to conduct that occurs off the Platform when it directly relates to a Platform interaction, including conduct during a service visit to a Patron’s property and communications initiated through means other than the Platform’s messaging system following a Platform introduction.
Integrity Requirements
Reviews and ratings are among the most important tools on the Platform. They inform booking decisions and drive accountability. To protect their integrity:
Only Patrons who have completed a booking may submit a review of the Provider for that booking, and only Providers who performed that booking may respond.
Reviews must reflect Your genuine, first-hand experience with the job or Patron interaction being reviewed.
Reviews may not be submitted in exchange for compensation, a discount, a refund, or any other benefit.
Reviews may not be submitted by or on behalf of a competitor.
Reviews may not contain false factual claims.
Prohibited Review Content
Reviews and responses to reviews may not contain:
Profanity, obscene language, or sexually explicit content;
Threats, harassment, or personal attacks directed at any individual;
Private personal information about any individual (phone numbers, addresses, financial information, etc.);
Content that discriminates against any person based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or any other protected characteristic;
Content that is irrelevant to the service experience being reviewed; or
Claims that are false and defamatory.
Review Retaliation
Using a review or rating - or the threat of one - to coerce the other party into a particular outcome is a serious violation of these Guidelines. Specifically: Providers may not threaten a negative Patron review in order to obtain additional payment or concessions. Patrons may not threaten a negative Provider review in order to obtain a discount, refund, or additional services.
During a Service Appointment
Treat Providers with courtesy and respect.
Provide a safe and accessible work environment. Ensure that the work area is clear, accessible, and free from hazards before the Provider arrives.
Be present or ensure authorized access to the work area for the scheduled appointment, or provide adequate notice if You cannot be available.
Do not ask Providers to perform work that is not part of the original agreed-upon scope without first agreeing on additional compensation through the Platform.
Non-Discrimination
Patrons may not refuse service from, communicate hostility toward, or take any adverse action toward a Provider based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or any other protected characteristic.
Payment Integrity
Patrons may not initiate chargebacks or payment disputes in bad faith. Chargebacks for services that were actually performed, initiated for the purpose of obtaining free services, constitute a violation of these Guidelines and the Patron Terms of Service.
Professional Standards
Perform all services in a professional, workmanlike manner consistent with applicable industry standards.
Arrive on time or communicate promptly about delays. Treat Patrons’ property with care.
Complete the scope of work agreed upon at the time of booking before requesting additional compensation for additional work.
Represent your qualifications, licenses, and insurance status honestly at all times.
Non-Discrimination
Providers may not refuse service to, decline bookings from, or provide inferior service to any Patron based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, or any other protected characteristic.
Profile Accuracy
Provider profiles, business descriptions, service areas, and portfolio photographs must accurately represent the Provider’s actual business, qualifications, and past work. Misleading, false, or outdated profile content is a violation of these Guidelines and the Provider Service Agreement.
All communications between Patrons and Providers in connection with a Platform booking should occur through the Platform’s messaging system where practicable. This protects both parties by maintaining a record of all communications related to the job.
Communications on the Platform may not be used to: (a) share personal contact information prior to a booking being confirmed; (b) arrange payment outside the Platform for work initiated through the Platform; (c) spam, solicit, or send unsolicited commercial messages; or (d) engage in any of the prohibited conduct described in Section 6.
The following conduct is prohibited for all Platform users and may result in immediate account suspension or termination:
Harassment, threats, or intimidation of any Platform user or BOOROCK representative, whether through Platform communications or off-platform conduct related to a Platform interaction.
Discrimination against any person based on any protected characteristic in connection with Platform activity.
Fraud, including misrepresentation of identity, qualifications, credentials, work performed, or billing amounts.
Posting false reviews, manipulating ratings, or paying others to post reviews.
Soliciting Patrons or Providers introduced through the Platform to transact outside the Platform in circumvention of Platform fees, during the term of participation or for twelve (12) months following termination.
Sharing another user’s private personal information without their consent (“doxxing”).
Using the Platform to engage in illegal activity of any kind.
Accessing or attempting to access another user’s account without authorization.
Using automated scripts, bots, or scrapers on the Platform.
Creating multiple accounts to circumvent a suspension or ban.
The safety of everyone on the Platform is a priority. If You feel unsafe during a Platform interaction, you should leave the situation immediately if you can do so safely and contact emergency services if necessary. You may report safety concerns to BOOROCK at safety@boorock.com at any time. BOOROCK takes safety reports seriously and will investigate promptly.
Providers must not bring to a Patron’s property any person who is not disclosed as Provider Personnel on their Platform profile. Patrons must not ask Providers to perform work that requires entering areas of the property that would be unreasonably hazardous.
If You believe another user has violated these Guidelines, You may report the conduct by: (a) using the “Report” function available within the Platform; or (b) contacting BOOROCK at conduct@boorock.com with a description of the issue, the relevant booking or account information, and any supporting evidence.
BOOROCK will review all reports in good faith. BOOROCK may not be able to share the outcome of its review with the reporting party, but all credible reports will be investigated.
BOOROCK enforces these Guidelines at its reasonable discretion. Consequences for violations may include, depending on the severity and frequency of the conduct:
A written warning;
Temporary suspension of Platform access;
Removal of specific content (reviews, profile information, photos);
Permanent termination of the account; and
Referral to law enforcement where applicable.
BOOROCK may take immediate action without prior notice for serious violations, including conduct involving safety threats, fraud, or illegal activity. Repeated violations of lesser severity may result in escalating consequences.
BOOROCK’s enforcement decisions are final with respect to the Platform. They do not limit either party’s ability to seek other legal remedies.
BOOROCK may update these Community Guidelines from time to time. Material changes will be posted on the Platform with a revised “Last Updated” date and communicated to users through the Platform or by email. Continued use of the Platform following an update constitutes acceptance of the revised Guidelines.
For questions about these Guidelines or to report a violation, contact: BOOROCK LLC, 3605 Sandy Plains Road, STE 240, Marietta, Georgia 30066 | conduct@boorock.com
© 2026 BOOROCK LLC. All rights reserved.