BOOROCK offers a thirty (30) day workmanship warranty (the “Warranty”) on services completed through the Platform. The Warranty covers defects in the quality of workmanship performed by the Provider, including:
Work that was not completed as described in the scope agreed upon at booking;
Work that fails to meet applicable industry standards for the service category; and
Defects in workmanship that were not apparent at the time of completion but become evident within the Warranty period.
The Warranty period begins on the date of service completion as recorded in the Platform and expires thirty (30) calendar days thereafter.
The following are excluded from coverage under this Warranty:
Pre-existing conditions. Defects, damage, or conditions that existed at the property before the Provider arrived and that were not caused or worsened by the Provider’s work.
Patron-caused damage. Damage resulting from the Patron’s misuse, modification, neglect, or accident after the work was completed.
Normal wear and tear. Deterioration resulting from ordinary use over time.
Materials failures. Defects in materials, fixtures, or equipment supplied by the Patron or specified by the Patron, where the failure is attributable to the materials themselves rather than the quality of installation.
Force majeure. Damage caused by events outside the Provider’s control, including weather events, flooding, acts of God, or third-party interference.
Latent structural defects. Pre-existing hidden defects in a structure, system, or installation that were not discoverable by reasonable inspection and that contributed to the failure.
Additional work outside original scope. Work performed by a third party after the Provider completed the covered job, or additional services not included in the original booking.
Aesthetic preferences. Dissatisfaction based solely on aesthetic preference where the work meets applicable industry standards.
To submit a warranty claim, the Patron must:
1. Submit a dispute through the Platform’s dispute resolution process within thirty (30) calendar days of the service completion date. Claims submitted after this deadline will not be eligible for Warranty consideration.
2. Identify the specific defect or incomplete work being claimed. A description alone is sufficient to initiate review; however, photographs or video documenting the issue are strongly recommended and may be required to process the claim.
3. Select the “Workmanship quality” dispute category when submitting the dispute. Selecting the wrong category may result in the claim being processed under a different timeframe.
Claims may be submitted through the Platform at disputes@boorock.ai or through the in-app dispute reporting function, if available. BOOROCK will acknowledge receipt of the claim and initiate review within two (2) business days.
Upon receiving a warranty claim, BOOROCK will:
Notify the Provider of the claim and provide them an opportunity to respond within five (5) business days.
Review available evidence, including the original booking scope, job completion documentation, photographs submitted by both parties, and Platform records.
Conduct the review using AI-assisted evaluation for initial triage. Claims involving amounts above Fifty Dollars ($50.00) will be escalated to human review by BOOROCK personnel.
BOOROCK acts as a facilitation intermediary in the warranty review process. BOOROCK does not perform the services and is not the service provider. BOOROCK reviews claims to determine whether the facts presented are consistent with a covered workmanship defect and to facilitate an appropriate resolution between the parties.
Following review, BOOROCK may determine any of the following outcomes:
Warranty Applies. If BOOROCK determines that a covered workmanship defect is supported by the evidence, BOOROCK will facilitate a resolution, which may include a partial or full refund of the service fee to the Patron, a credit on the Platform, or authorization for the Provider to return and correct the work at no additional charge.
Warranty Does Not Apply. If BOOROCK determines that the claim does not involve a covered defect (e.g., the issue falls within an exclusion, the Warranty period has expired, or the claim is not substantiated by the evidence), BOOROCK will notify both parties of this determination with a brief explanation.
Supplemental Resolution. In some circumstances, BOOROCK may propose a resolution outside the formal warranty framework — such as a partial goodwill credit — at its discretion, without acknowledging coverage under this Policy.
BOOROCK’s determination through the warranty review process is final with respect to the Platform’s remediation process. Neither BOOROCK’s resolution determination nor any facilitated outcome constitutes an admission of liability by BOOROCK or the Provider. Nothing in this Policy limits the parties’ ability to pursue other legal remedies outside the Platform.
By participating on the Platform, Providers agree to respond to warranty claims in good faith, provide reasonable supporting documentation, and, where a covered defect is confirmed, work with BOOROCK to reach a fair resolution. Where BOOROCK facilitates a return visit by the Provider to correct covered work, the Provider agrees to perform the corrective work within a reasonable timeframe at no additional charge to the Patron. A Provider’s failure to cooperate with the warranty process in good faith may constitute grounds for account action under the Provider Service Agreement.
Nothing in this Policy modifies or limits the indemnification obligations of Providers set forth in the Provider Service Agreement. Where BOOROCK issues a refund to a Patron in connection with a covered warranty claim, BOOROCK may seek recovery from the Provider of amounts paid out pursuant to the Provider’s indemnification obligations under the Provider Service Agreement, to the extent the defect is attributable to the Provider’s workmanship.
This Warranty is BOOROCK’s sole and exclusive warranty obligation to Patrons with respect to service quality. Except as set forth in this Policy, BOOROCK makes no warranty, express or implied, regarding the quality, fitness for a particular purpose, or outcome of services performed by Providers. BOOROCK’s liability under this Policy in connection with any single job is limited to the service fee paid by the Patron for that job. This limitation applies regardless of the theory of liability and is subject to the limitation of liability provisions set forth in the Patron Terms of Service.
BOOROCK may update this Workmanship Warranty Policy from time to time. Updates will be posted on the Platform with a revised “Last Updated” date. The version of this Policy in effect at the time of service completion is the version that governs any warranty claim arising from that service.
For questions about this Workmanship Warranty Policy or to submit a warranty claim, contact: BOOROCK LLC, 3605 Sandy Plains Road, STE 240, Marietta, Georgia 30066 | disputes@boorock.ai
© 2026 BOOROCK LLC. All rights reserved.